COURSE LIST

Housing Law
21st Century Scottish Housing Legislation	Access, Abandonment, Unauthorised Occupation and Subletting	Anti-Social Behaviour: Case Management
Arrears Legal Health Check	Domestic Violence and Housing	Eligibility for Social Housing
Enforcing the Tenancy	Housing Law Refresher and Update	Housing Officers in Court
Introduction to Housing Law	Security of Tenure in the Private Rented Sector	Unlawful Subletting
Housing Management
Creating Successful Tenancies: Preventing Tenancy Failure	Customer Service and Communication Excellence	Handling Complaints
Introduction to Housing	Negotiation Skills: A New Technique for Arrears Recovery	PLUM and the Pre-Tenancy Approach
Providing Professional Support Services	Recovering Housing Debt	Rent Arrears: Managing The Risks
Safeguarding Vulnerable Adults	Void Management Excellence and Tenancy Sustainability
Personal Development
Repairs and Maintenance
Customer Care Excellence for Maintenance Staff	Dealing with Repairs in Mixed Tenure Areas	Disrepair: Law and Best Practice
Repairs for Staff from a Non Technical Background
Housing and Mental Health Issues
Drug and Alcohol Misuse	Identifying, Engaging and Communicating with People Suffering from Mental Illness	Mental Health Awareness And Disability Discrimination
Mental Health Awareness: An Introduction for Housing Staff	Mental Health Problems in Old Age	Mental Health Update
Understanding and Working with Dementing Elders
Leasehold Management
Leasehold and Shared Ownership Management	Leaseholders: Collecting Service Charges	Right to Buy, Right to Acquire and Preserved RTB
Benefits and Housing

MWB Business Centre, 4 Redheughs Rigg, South Gyle, Edinburgh EH12 9DQ
Tel. 0131 338 6113 Fax. 0131 338 6779

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