IN-HOUSE TRAINING

We are a specialist housing training company with over 12 years experience in providing in-house training courses across the UK. We can provide single courses, any part of your annual training programme or we can help to write, update or introduce any policy or procedure review. In-House Training is: Cost Effective - We charge a daily rate, not per delegate and up to 20 people can attend Convenient - You and your team remain on-site and avoid the cost and inconvenience of travelling

Reliable - All of our trainers are experienced in their field and we provide participant feedback for every course. Please see some of our Testimonials below. Flexible - Training can be simply for your own staff or you can offer places to local partners to encourage networking and share the cost Tailored - You can send us your tenancy agreements or any policies and procedures for us to incorporate into the training Simple to Arrange – Any of the courses below can be run in-house. We will offer dates to suit your time-frame and make all of the arrangements for the trainers If you would like to see a course programme for any title, please call Lorraine Marlow on 01473 381444 or 0131 338 6113 or or email us. Please click on the course titles below for further details.

Housing Law
21st Century Scottish Housing Legislation	Abandonment, Unauthorised Occupation, Squatters & the Law	Access, Abandonment, Unauthorised Occupation & Subletting
Anti-Social Behaviour - Case Management	Anti-Social Behaviour: Prevent or Enforce?	Arrears Legal Health Check
ASB - RSHM: The Respect Standard for Housing Management	ASB - The Prevention of	Assignment & Succession
Demoted & Introductory Tenancies	Disrepair and Housing Law	Domestic Violence and Housing
Enforcing the Tenancy	Enforcing the Tenancy (Scotland)	Family & Housing Law Update
Family Intervention Tenancies: A Guide for Local Authorities and Housing Associations	Homelessness - Decision Making, Reviews & Appeals	Homelessness Case Law Update
Homelessness Law - An Introduction	Housing EEA Nationals and People from Abroad	Housing Law and Homelessness
Housing Law Refresher & Update (Scotland)	Housing Law Refresher & Update with Richard Paris	Housing Law Refresher and Update
Housing Officers in Court	Housing Officers in Court Scotland	Housing Persons from Abroad Scotland
Introduction to Housing Law	Leasehold Management & Service Charges	LSVT - Managing Transferred Tenancies
Possession Action: Implications of the Housing & Regeneration Act	Prevention of Homelessness	Rent Event Scotland
Right to Acquire	Right to Buy & Right to Acquire Update	Right to Buy Update
Tolerated Trespassers
Housing Management
Void Management Excellence Event	Choice Based Lettings	Conflict, Negotiation and Interview Skills
Creating Successful Tenancies - Preventing Tenancy Failure	Customer Care for Maintenance Staff	Customer Service & Communication Excellence
Dealing with Repairs in Mixed Tenure Areas	Homelessness: Friends & Family Mediation	Housing Benefit Update
Introduction to Debt Counselling	Introduction to Debt Counselling - Scotland	Introduction to Debt Counselling: The Perspectives of Professional Money Management
Introduction to Housing	Introduction to Housing - Scotland	Introduction to Welfare Benefits
Introduction to Welfare Benefits & Debt Advice	Introduction to Welfare Benefits (Scotland)	Lettings Strategies
Managing Aggression and Personal Safety	Mediation Skills - An Introduction	Mental Capacity Act 2005
Mental Health Problems in Old Age	Negotiation Skills: A New Technique for Arrears Recovery	PLUM and the Pre-Tenancy Approach
Pre-Tenancy Services	Recovering Housing Debt	Rent Arrears Management 2009
Repairs - for non-technical staff - Scotland	Repairs for Housing Officers	Rewards and Incentives in Housing
Sheltered Housing (Scotland)	Tenant Involvement and Influence: Roles, Responsibilities and Impact	Training the Trainer
Understanding and Working with Dementing Elders	Understanding Mental Illness	Void Management Excellence & Tenancy Sustainability
Personnel Development
Building Effective Teams	Discipline and Grievance Workshop	Managing Effective Meetings
Planning the Perfect Event - New
Repairs and Maintenance
Disrepair – Law & Best Practice	Repairs for non-technical staff - Scotland
Incorporating Change

In-House Testimonials

“As a housing support worker I found today’s training extremely useful. The trainer knew her subject matter – excellent quality training”
LC – Worcester Community Housing

“Very good course, thoroughly enjoyed the day. I think it will benefit me greatly in the future” “Very clear and concise – user friendly course – recommended!”
SR & MC – Pierhead HA

“A complicated subject delivered in an excellent down to earth manner. Very worthwhile to have an in-house course where our lease could be discussed. Many thanks”
MO – Blackpool Council

“Training was provided by an expert and experienced instructor. Very down to earth and comfortable. Several excellent techniques were taught”
NF – Riverhaven HA

“Excellent training, very informative. Imparted the changes with great ease. Thoroughly enjoyable and good humour”
KK – LB Lambeth

“Very useful course with plenty of information. Course notes were very good. Trainer very knowledgeable, with relaxed style”
CJ – Aldwyck HA

“Enlightening, knowledge enriching, confidence boosting, awareness stimulant. In a nutshell, brilliant”
AO – Ethelred TMO

“The training was extremely clear, interestingly presented and the pace was perfect. I was grateful that questions could be raised at all times. An excellent day’s training (and I never usually say that) and v.v. good handbook to use”
DM – Waverley BC

LJM Consultancy, Berkeley Business Centre, 159 Princes Street, Ipswich IP1 1QH
Tel. 01473 381444 Fax. 01473 381456

MWB Business Centre, 4 Redheughs Rigg, South Gyle, Edinburgh EH12 9DQ
Tel. 0131 338 6113 Fax. 0131 338 6779

Email. enquiries@ljmconsultancy.co.uk Join our email list here

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